Returns for Web Purchases
Returns of purchases made from the Passion Lighting web site must be approved and have a Returned Goods Authorization (RGA) issued prior to being shipped back to the manufacturer. Returns without an RGA will not be accepted. All shipments must be shipped prepaid. Under no circumstances will Passion Lighting accept returns shipped collect. If you have an item needing to be returned, please email Passion Lighting at support@passionlighting.com and provide your purchase information, product information, product issue, and date of purchase. All return product must be new, in original packaging, in new condition. Installed product or damaged packaging will not be accepted by the manufacturer for return. All product warranties are provided by the manufacturer. It is possible an alternative course of action can be taken to resolve the issue such as replacement glass, broken part, etc. After receiving your RGA approval, you can ship the product back to the manufacturer address we provide for replacement or refund, depending upon the RGA details.
Returns for In-Store Purchases
Please call or come by Passion Lighting if you need to return an in-store purchase. Please note that sale, discounted and close-out items cannot be returned. Also please note that product sold "as is" cannot be returned for refund or exchange.
Special Order stock items (PRMR) can be returned for 100% store credit, good for any future purchases. If store credit is not desired for Special Order items, restock & freight charges are applied against the refunded amount. No returns are accepted regardless if product shows signs of installation or packaging is damaged.
Special order non-stock items (SONR which are items ordered from the manufacturer and not stocked by Passion Lighting) are not returnable for refund or store credit.
Please note that all returns must be new, in original, undamaged packaging without wire cuts (and have not been installed). Select Special Order products are not returnable and are noted at time of purchase.
Ceiling fan Defective Policy
If you buy a ceiling fan from Passion Lighting and have a problem with installation, call us or email us at ashley@passionlighting.com. All fan factories require a on-site installer/customer to contact the fan factory tech support to diagnose the problem and action needed. A fan cannot be considered defective unless a factory tech support resource confirms the fan is defective and provides the date of communication, tech support person’s name and summary of tech’s answer. Defective fans are replaced by the factory, under the manufacturer’s warranty terms.
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